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Close-up of modern smart car keys

Few things are more frustrating than a key fob that suddenly stops working, or a dashboard message saying the key cannot be found while it is in your pocket. On Volkswagen models the problem usually comes down to a handful of causes — some you can check yourself, and some that need diagnostic equipment.

Start with the battery

A weak battery is the most common cause. Check that the replacement is the correct type, that it is fitted the right way up, and that the contacts inside the fob are clean and not bent. Cheap batteries sometimes fail quickly, so use a quality brand.

Not working after a battery change

If the fob stopped working right after you changed the battery, the remote may need to be re-synchronized with the car, or the fob may have been damaged when it was opened. Some models re-sync when you use the key in the lock or ignition; others need diagnostic equipment.

“Key not detected” on keyless models

On cars with keyless access and push-button start, the message can appear when the battery is weak, when another device interferes with the signal, or when an antenna in the car has a fault. Many Volkswagen models ask you to hold the key against a marked area so the car can read it at close range — the location varies by model. If that works, the fob or the car’s keyless system still needs to be checked.

When the immobilizer is involved

If the engine cranks but will not start, or an immobilizer warning appears, the key’s transponder or the immobilizer itself may be at fault. This is a diagnosis job: the goal is to repair or reprogram the faulty part while keeping the vehicle’s security system working.

When to call a specialist

If a new battery and the close-range trick do not solve it, or both of your keys show the same problem, the vehicle should be diagnosed. We test the fob and the car to find whether the key, an antenna or a module is the cause, and replace or program keys for Volkswagen and all other makes.

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